Common Heart
Food Pantry

Monthly Journals
MAY
2018
I started getting back into the groove of the food pantry as the Spring semester began to wind down. I had been to the food pantry a couple times earlier in the year because I do enjoy volunteering with Common Heart. Unfortunately, one of the volunteers who I knew pretty well before passed away, and I found out the first night I went. Not a great start to the service project. I spent most of the first month with Common Heart figuring out what would be the best position for me to have. A typical night this month included: unloading the truck, sorting food, helping customers out to their cars with their food, and cleaning up. I especially enjoyed bringing the customer’s belongings to their car because I had the opportunity to talk to a lot of them. It’s fascinating to get to know their situation and how they feel about the food pantry. I specifically remember one customer talking about how they liked the idea of the food pantry as a stepping stone back to providing for oneself. They talked about how sometimes life does happen, but the food pantry should not be used as a means of permanent grocery supplies. They said think of it like a helping hand back to normal. Another thing I enjoyed seeing was that some of the customers would get there early and help sort the food. When people go out of their way to help others, I can’t help but feel good, it makes the service feel more meaningful.
JUNE
2018
This month I found myself running checkout at the food pantry instead of running carts. While this position is less interaction with the customers, I think I was better suited for this role. Basically, a customer gives me a card with a number on it, and based on that number I grab a box full of certain food, give them a certain number of meat bags, and any other extra food we give out at the end. This position was a better fit for me because it involved quick calculations, and I could easily handle them. Also, the person who used to run that spot always referred to a clipboard instead of just figuring out the numbers in their head. Without having to consult the clipboard every time, I was able to get customers out quicker, and reduce the time they waited in line before being able to leave. A problem we faced very early on in the month was rain. When it rains it's really bad for the paper bags that hold most of the food, so we had to come up with a way to stop the rain from getting on the bags. We decided to use an awning that is located in the rear of the building. Basically, at checkout I had the customers write their name on a card, then tape the card to their cart. While the customers went to go drive their car over to the awning, a volunteer kept an eye on everyone’s belongings. Finally, as the cars pulled up, the volunteers took their belongings and put them into the car so the customer could leave. This method turned out to be a bit of a hassle at first, but eventually we realized it was a much better alternative than letting the paper bags get wet and break. This real-life dilemma was a perfect example of an exercise in problem solving and teamwork.
JULY
2018
July was an extremely hot month at food pantry. Almost every Monday evening was scorching, and everyone tried to stay inside as much as possible. This month John, the truck driver, brought a very young person to help us unload and sort stuff. It was very nice to not be the youngest volunteer for once. One of the issues with it being so hot and humid, is that it rained nearly every week. So, we kept our strategy from June and had the customers pull through to the awning most nights. Also, this month there was a ton of extra government provided foods: blueberries, cheese, cereal, and milk. Normally we pass out all the extra stuff under the awning, but since it was so hot outside, I offered to pass them out at checkout. Looking back, this put a lot of extra responsibilities on me, but I think it was worth is because less people had to be outside in the heat. I noticed this month that there were a lot of new people who came to get food. I wonder why July seems like it is the busiest month so far? Does it have anything to do with the fact that school is out? Maybe because it’s too hot outside? I have no idea why, but it was just something I noticed. At the end of the month the volunteers invited me to go out to dinner with them all on the first week in August (the food pantry is closed that night) so I told them I would come if I could. Apparently once a year in August they all go out for dinner and drink to just talk and hangout. They are all well over 21 years old, so if I end up going Ill be the only one there not old enough to get a drink…
AUGUST
2018
The first Monday of August the food pantry was closed, and most of the volunteers went to get dinner at a place called Moochies. I ended up not going to this because I picked up a shift at my work. For the remainder of the month I stuck with my main job at checkout. This month was easily the most hectic month at food pantry so far. It seemed like every week we were short staffed, and had an unearthly amount of food to unpack, sort, and put out. On a normal week, checkout is run by three people: someone who loads the cart and distributes the meat (my job), someone who grabs the government provided bags/boxes, and someone to pass out excess eggs/milk if we have any. For a majority of the month I had to do all three jobs by myself, just so we could have enough people to run carts out to cars. For the most part I was able to handle it, but I was considerably slower at getting people out the door because there was so much extra I had to do per person. During this month school started back up again, towards the very end of the month though. I had barely any homework, so I was still able to go every week, but I’m not sure if I’ll be able to go every week once the semester beings to pick up.
SEPTEMBER
2018
School definitely began to pick up this month, but there was only one Monday I was unable to come to food pantry because of school. During September an incident happened that really annoyed me. When customers fill out the paperwork, they have to say how many people live in their household. When their ticket gets called, they get a bag to fill up for each person in their household. One of the customers that came brought some extra bags in their pocket/purse and filled up almost twice as many bags as they should have. Unfortunately, we were unable to do anything about it this month. When that customer comes back next month, I hope we are able to speak with them and get them to stop. The thing about the situation that really gets under my skin isn’t even that they were trying to get more food for their family, it’s that they were doing it at the expense of the other customers at food pantry. Almost everyone that goes to food pantry to get food wouldn’t be there unless they absolutely needed it, and to take advantage of those people is just disgusting to me. I hope by next month that person is able to learn from and not repeat their abhorrent behavior. Also, next month has five Mondays in it, and if I go to at least four of them, my hours will be done!
OCTOBER
2018
I am writing this journal entry at the end of the month, and I am proud to say I’m done with the 40 hours. The last month was probably the most fun food pantry has been the entire time. Again, this month I missed one Monday due to school work, but I was still able to go four times. Also, I ran checkout each week. The person who brought extra bags last month came back again this month and tried to pull the same stunt. Fortunately, some of the volunteers called them out and asked them to put the extra bags they brought away. They did put the bags away, and I hope they don’t ever bring them back. John, the person who drives the truck each week, informed everyone that October was going to be his last month. Without John there most of the heavy unloading will probably fall to me. On John’s last week at food pantry he drove the truck over and we began to unload it. We quickly realized there was a foul stench coming from the truck, and also more potatoes than I had ever seen in my entire life. Turns out rotting potatoes smell like death, and also ooze potato juices. Not a very pleasant experience at all. I found out John works over at a new grocery store called Lidl’s so I’ll probably go over there a say hi to him every once in a while.
OVERALL
This entire 40-hour service project has been a very interesting and impactful experience. I plan to continue my involvement at the Common Heart Food Pantry at Mill Grove because I genuinely enjoy the people and atmosphere over there. I hope to recruit more people to volunteer at food pantry because many hands make light work. Also, being a part of a community is an important part of life that more people need to experience.

This is pretty much what my view is like while I'm running checkout each night. The left picture is the view I have of the entire room. The right picture is of the meats and excess pizza, eggs, or chicken to be given out to each family.
